Shipping policy
Last updated: August 23, 2026
How We Fulfill Orders
Frostveil Trading Company offers two categories of products that are fulfilled through separate processes and ship independently.
Consumable products — including coffee, tea, cacao, pods, mushroom blends, sample sets and related items — are roasted, prepared or assembled to order through a dedicated production and fulfillment network.
Print-on-demand merchandise — including apparel, drinkware, mugs, stickers, hats and similar items — is manufactured specifically for each order through a separate print-on-demand production and fulfillment network.
Mixed Orders
If your order includes both consumable products and print-on-demand merchandise, your items will ship separately and may arrive on different dates in separate packages. This is expected and does not indicate a missing shipment. Separate shipping charges may apply when products are fulfilled through different delivery profiles.
Processing Time
All products are made or prepared after your order is placed. Processing — the time required to produce, roast, print or assemble your items — occurs before your order is handed to a carrier. Transit time begins separately from processing time.
Processing time varies by product type and current production volume. We do not guarantee a specific processing window.
Shipping Methods and Rates
Available shipping methods and final shipping charges are calculated and displayed at checkout based on your delivery address, the products in your order, and the applicable delivery profile for each item. Checkout is the authoritative source for current shipping rates.
Free Shipping
Free U.S. Economy shipping is available on eligible consumable product orders (coffee, tea, cacao, pods, mushroom blends and related items) shipped within the United States when the qualifying discounted subtotal is $50.00 or more.
Print-on-demand merchandise does not currently qualify for this free-shipping offer and is subject to its own shipping rates regardless of order total. If your cart contains both product types, the free-shipping threshold may apply to the consumable portion of your order only, and separate merchandise shipping charges may still appear at checkout.
International Orders
International shipping availability varies by product type and destination. Not all products can be shipped to all countries. Checkout will confirm whether your selected items can be delivered to your address.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges or similar fees. Some taxes may be collected at checkout when required or supported. Charges not collected at checkout may be assessed by the destination country and, where permitted by applicable law, are the customer's responsibility. Check the order summary and your destination country's import requirements before purchasing.
Delivery
Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, severe weather, high-volume periods and other events outside our reasonable control may affect delivery. If tracking indicates a problem or your order has not arrived within a reasonable period, contact us so we can review the shipment and available carrier or fulfillment remedies.
Tracking
Tracking availability depends on the carrier and shipping method selected at checkout. Not all shipping methods or fulfillment streams include tracking for every destination. Where tracking is provided, you will receive carrier information when your order ships.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. If you discover an error, contact us immediately. We will attempt to correct it when possible, but changes cannot be guaranteed after production or fulfillment begins. Additional production or reshipping charges may apply when an incorrect customer-provided address causes a shipment to be returned or replaced.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, or if your shipment appears to be lost, contact us at admin@frostveil-press.com with your order number and, where applicable, photographs of the issue.
For full details on how damaged, defective or incorrect items are handled — including product-specific claim windows and our replacement and refund process — please review our Refund Policy.
Contact
For shipping questions or order inquiries: admin@frostveil-press.com