Frequently Asked Questions
Shipping & Delivery
How long does processing take?
All products are made or prepared after your order is placed. Processing — the time required to roast, print, or assemble your items — occurs before your order is handed to a carrier. Processing time varies by product type and current production volume. We do not guarantee a specific processing window. Transit time begins separately once your order ships.
When will my order arrive?
Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, severe weather, high-volume periods, and other events outside our reasonable control may affect delivery. If tracking indicates a problem or your order has not arrived within a reasonable period, contact us at admin@frostveil-press.com so we can review the shipment.
Will my order ship in one package?
Not always. Frostveil Trading Company offers two categories of products fulfilled through separate networks. Consumable products (coffee, tea, cacao, pods, mushroom blends, sample sets) ship from a dedicated production and fulfillment network. Print-on-demand merchandise (apparel, drinkware, mugs, stickers, hats) is manufactured to order and ships from a separate network. If your order includes both, your items will arrive in separate packages on different dates. This is expected and does not indicate a missing shipment. Separate shipping charges may apply.
Do you offer free shipping?
Yes — Free U.S. Economy shipping is available on eligible consumable product orders (coffee, tea, cacao, pods, mushroom blends, and related items) shipped within the United States when the qualifying discounted subtotal is $50.00 or more. Print-on-demand merchandise does not currently qualify for this offer. If your cart contains both product types, the free-shipping threshold may apply to the consumable portion only, and separate merchandise shipping charges may still appear at checkout. Current rates for all products are displayed at checkout.
Do you ship internationally?
International shipping availability varies by product type and destination. Not all products can be shipped to all countries. Checkout will confirm whether your selected items can be delivered to your address.
Will I owe customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or similar fees. Some taxes may be collected at checkout when required or supported. Charges not collected at checkout may be assessed by the destination country and, where permitted by applicable law, are the customer's responsibility. Check your destination country's import requirements before purchasing.
Will my order include tracking?
Tracking availability depends on the carrier and shipping method selected at checkout. Not all shipping methods or fulfillment streams include tracking for every destination. Where tracking is provided, you will receive carrier information when your order ships.
Can I correct my shipping address after ordering?
Contact us immediately at admin@frostveil-press.com if you discover an address error. We will attempt to correct it when possible, but changes cannot be guaranteed after production or fulfillment begins. Additional production or reshipping charges may apply when an incorrect customer-provided address causes a shipment to be returned or replaced.
For full shipping details, see our Shipping Policy.
Returns & Refunds
Can I return consumable products (coffee, tea, cacao, pods)?
Consumable products are perishable and final sale. We do not accept change-of-mind returns or returns of opened products. If an order arrives damaged, defective, or incorrect, contact us with the order number and photographs. For the fastest resolution, report the issue within 7 days of delivery. This request period does not limit mandatory rights under applicable law.
Can I return print-on-demand merchandise?
Print-on-demand merchandise is manufactured specifically for each order. Buyer's remorse, incorrect size selection, and incorrect color selection are not eligible for voluntary return or exchange. If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery with your order number and photographs of the issue. Approved claims may receive a replacement or refund.
My order arrived damaged, defective, or incorrect. What do I do?
Contact us at admin@frostveil-press.com with your order number and photographs of the issue. We will review the claim. Depending on the product and circumstances, an approved claim may receive a replacement, refund, or store credit. For full details on our process, see our Refund & Return Policy.
My order appears to be lost. What should I do?
If tracking indicates a problem or your order has not arrived within a reasonable period, contact us at admin@frostveil-press.com with your order number. We will review the shipment and available carrier or fulfillment remedies.
The Frostveil Covenant
What is the Frostveil Covenant?
The Frostveil Covenant is our coffee subscription program. Covenant members receive 10% off eligible coffees and choose a delivery cadence of every 2, 4, or 6 weeks. Subscription management and cancellation options are provided through the customer subscription portal.
How do I join the Covenant?
You can join the Frostveil Covenant by visiting The Frostveil Covenant page and signing up. Not all products are eligible — the Covenant applies to participating coffee products only.
What benefits do Covenant members receive?
Covenant members receive 10% off eligible coffee subscriptions and automatic delivery on their chosen schedule (every 2, 4, or 6 weeks). Check The Frostveil Covenant page for current participating products and details.
Contact
How do I contact Frostveil Trading Company?
Email us at admin@frostveil-press.com with your order number for order-related inquiries. We respond as soon as possible.
Where can I find your store policies?
All policies are available in our footer and at the links below: